X-ON FAQ

Packaging, handling and delivery charges * :-
A] Free for all orders over HKD 1060(Ex GST) shipped to Australia.
B] HKD 110 for all orders under HKD 1060(Ex GST) shipped to Australia.
C] Shipping Terms: DAP

* Above mentioned price for shipping charges are vaild for shipment upto 5kg. For shipment more than 5kg our customer service team will contact after placement of the order.

Yes, our system will automatically generate a confirmation email within 30 seconds of receiving your order. This email will validate the delivery window for each line, as well as your payment method. A URL link will also be provided, enabling easy following of your order’s progress and eventual tracking of your parcel via our courier’s web site. Further, if you provided an Australian mobile phone number, you will also receive a text message confirm your order.

If you have not seen this email, please check your trash, junk, span and any other folders that our email may have been filed into; since the communiqué has definitely and one hundred percent been sent. Perhaps try searching for exact text match to “ X-ON” within your email client.

If your payment was via PayPal please note: We only send to the email you provided within your order, not your Paypal account email. Therefore, only concentrate on the former email provided, not your Paypal email.

No. Sorry our warehouse(s) are restricted. X-On’s focus and specialization is in the wholesale supply of electronic parts to industrial users.

Yes you can simply place your order on line and your goods will be sent to you. Unfortunately, you can not come in to browse our goods, other than on the internet, as we are not a retail shop and access to the warehouse is restricted.

Sorry our warehouse(s) are restricted. Collection of goods is not catered for. X-On’s focus and specialization is in the wholesale supply of electronic parts to industrial users.

Returns are only accepted for faulty products. Returns cannot be accepted for incorrect purchase, please be sure goods ordered are fit for purpose.

• We do not accept change of mind returns or refunds under any circumstance.
• Returns are accepted only for faulty products and must be reported within 30 days of receiving the product.
• All images on our website are for reference only
• By ordering from X-On you confirm you have checked the manufacturers part number against the manufacturers datasheet and confirmed the products suitability

We will send the product to manufacturer for further testing. After manufacturer confirms the fault in the product we will issue the refund.

Yes, X-On’s web site uses SSL (Secure Socket Layer) technology to secure your details online. This technology is very secure and is used by thousands of website and provides excellent protection when shopping online. Our SSL certificate is provided by VeriSign. Secured By RapidSSL and Trustico

Yes, simply place your order online. However you still have to pay for the part and freight.

All datasheet are associated with products. If you still can not find data on a stocked product please contact us for assistance. Relationships do not exist between all the manufacturers of all parts that X-On trade, for example Texas Instruments Incorporated. In these instances, we are not permitted to display those logos, trademarks, branding, trade dress and datasheets etc.

Your order will be charged upon full completion of checkout process. We accept:

• Visa
• Mastercard
• American Express
• PayPal

No. X-On’s focus and specialization is in the wholesale supply of electronic parts to industrial users.

Unfortunately, you cannot come in and browse our goods, other than on the internet, as we are not a retail shop and access to the warehouse(s) in not allowed.
X-On’s focus and specialization is in the wholesale supply of electronic parts to industrial users.

Generally speaking, the courier companies we use delivers during normal business hours, Monday to Friday.

Yes, you can track your order either by creating account via create an account on our website or you can type your order number and email in track my order section in our home page.
Click this button to Track Order or you can contact our Customer Service Team for any order enquires too.

Your orders will be delivered via a courier and if your home is unattended a notice will be left in your letterbox or under your door advising our Customer Service contact details. You will get charged a second delivery fee if our courier has to call out a third time.